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Certifications

QUALITY

The GPI Group considers commitment to Quality at all levels to be a key element of its strategy. As one of our guiding principles, we believe that company success and customer satisfaction depend on the quality of the products and services we offer.
The following GPI Group companies achieved Quality Certification according to the UNI EN ISO 9001:2015 standard.

SOCIAL ACCOUNTABILITY

GPI s.p.a. and Contact Care Solutions s.r.l. certified their Social Accountability Management System according to the SA8000: 2014 standard

ANTI CORRUPTION

Operating in a way that complies with and respects the law is an important value for GPI, having achieved ISO 37001 certification for its internal and external procedure management standard, which supports and encourages building a culture of integrity, transparency and compliance intended to prevent and combat corruption.

FAMILY AUDIT

GPI is one of Italy’s first organisations to achieve the “Family Audit” Certification, thanks to the development of initiatives that favour balancing personal and professional time and contribute to improving people’s quality of life.

RATING A3.1

The Cerved Rating Agency has awarded GPI the A3.1 rating. Cerved considers GPI to be a “Company with solid foundations and a good capacity to deal with financial commitments. Its credit risk is low”.

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SAFETY AND ENVIRONMENT

GPI places a great deal of importance on Workplace Safety and the Environment.

INFORMATION SECURITY

GPI’s business depends on the security of its and its customers’ data and information. Because of this, we have implemented and certified an Information Security Management System according to the UNI CEI ISO/IEC 27001 standard. Moreover, GPI complies with the requirements of the Cyber Essentials scheme.

IT SERVICES

GPI has certified its Management System for the provision of multi-channel technical support services on hardware and software systems according to the ISO/IEC 20000-1:2011 standard.

APSS CALL CENTRE SERVICE

GPI is ISO 18295:2017 certified for the provision of the Call Centre Service for Provincial Healthcare Services Companies (APSS) in Trentino.

MEDICAL DEVICES

GPI is UNI EN ISO 13485:2016 and 93/42/EEC certified for medical devices and telemedicine software design.

Business Continuity

GPI decided to comply with the ISO 22301:2019 standard in order to guarantee its customers increasingly effective and efficient services, ensuring continuity even in case of incidents.

Policies

Policy for quality, social responsibility, health, safety and the environment, information security and management of IT services

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