Health Contact Centres and Front Office services require high quality but also sustainable levels from an economic and organizational point. The process of listening and communicating has taken on particular importance in terms of user satisfaction. All important surveys show how one of the main causes of dissatisfaction is a serious lack of public information about the services offered and who you should contact for specific requests.
To respond to these needs, GPI Group offers a complete range of customized professional services and advanced IT applications, from traditional front offices to innovative web services, to inform, assist, guide and help healthcare services users.
MORE ADVANTAGES
An efficient and easy system to collect and update information by creating a single repository: that increases the capacity to communicate global, updated, fast, unequivocal and verified information to internal and external users, through a controlled publication process; collecting statistical data related to access to information and setting up a database for analysis and statistics to improve the services. This implies a flexible management of specific information campaigns (for example: vaccinations, health emergencies, etc.) and support to its related workload.
OUR PROPOSAL
We transform a call centres from a simple information/booking point to a centralized, qualified reference hub for the whole range of healthcare and social services.
Our skills include:
- Organization management;
- Technology to support services;
- Web Tools, procedures and telephone systems;
- Direct management of specialized front & back-offices and reception services for central/ward/department/private offices;
- Healthcare and management consultancy to improve waiting time, shifts and digital signage;
- Customer Satisfaction surveys;
- Staff recruitment initial and ongoing training programmes.
