To respond to these needs, GPI Group offers a complete range of customized professional services and advanced IT applications, from traditional front offices to innovative web services, to inform, assist, guide and help healthcare services users.
An efficient and easy system to collect and update information by creating a single repository: that increases the capacity to communicate global, updated, fast, unequivocal and verified information to internal and external users, through a controlled publication process; collecting statistical data related to access to information and setting up a database for analysis and statistics to improve the services. This implies a flexible management of specific information campaigns (for example: vaccinations, health emergencies, etc.) and support to its related workload.
We transform a call centres from a simple information/booking point to a centralized, qualified reference hub for the whole range of healthcare and social services.
Our skills include: